"Raymond Green took his mother to Market Harborough from Leicester on a low loading bus but could not get a wheelchair-friendly service back.
Mr Green said he was told by the bus driver there would be a wheelchair friendly bus running on their return journey.
"The experience has left us feeling angry," he said. "We were told there would be a low floor bus to take us back and when that didn't turn up we had to walk to the station."
"As a business we have to be sensible and decide where the priorities lie. We are constantly improving our services and constantly buying low floor buses but at £125,000 each it's not something we can do very quickly." "